FAQs | Meiyu Trading (HK) Co., Limited
Welcome to Meiyu Trading (HK) Co., Limited!
Here you’ll find answers to the most common questions about our jewelry, watches, gemstones, and metal products.
If you can’t find your answer here, feel free to contact us at wangbo6091@outlook.com or call 97693476.
💎 About Our Products
1. What types of products do you sell?
We specialize in a wide range of fine jewelry, including:
- Natural and lab-grown gemstones
- Gold, silver, and platinum jewelry
- Luxury and fashion watches
- Gemstone ornaments and collectible pieces
- Custom jewelry and accessories
2. Are your gemstones and metals genuine?
Yes. All our gemstones and precious metals are sourced from reliable suppliers and come with authenticity certification when applicable.
3. Do you offer customization or engraving services?
Absolutely. We provide custom-made jewelry and engraving for rings, pendants, and watches. Please contact us with your design ideas.
4. What’s the difference between natural and lab-grown gemstones?
Natural gemstones are mined from the earth, while lab-grown stones are created under controlled conditions. Both are genuine gemstones; lab-grown options are more affordable and eco-friendly.
⌚ Ordering & Payment
5. How do I place an order?
Simply browse our collections, select your desired items, and add them to your cart. Follow the checkout steps to complete your order securely.
6. What payment methods do you accept?
We accept major payment methods including:
- Credit & debit cards (Visa, MasterCard)
- PayPal
- Bank transfer
- Alipay / WeChat Pay (for selected regions)
7. Can I modify or cancel my order after placing it?
If your order has not yet been shipped, contact us immediately at wangbo6091@outlook.com to modify or cancel it.
📦 Shipping & Delivery
8. Do you ship internationally?
Yes, we ship worldwide from Hong Kong. International shipping fees will vary depending on your location.
9. How long does shipping take?
- Hong Kong & Macau: 1–3 business days
- Asia & Oceania: 5–10 business days
- Europe & North America: 7–15 business days
- Other regions: 10–20 business days
10. How can I track my order?
Once your order is shipped, we will send you an email with a tracking number and carrier details.
💰 Returns & Refunds
11. What is your return policy?
You can request a return or exchange within 14 days of receiving your item, provided it is unused, undamaged, and in its original packaging.
12. Are customized items refundable?
Unfortunately, custom-made or engraved products cannot be returned unless they arrive damaged or incorrect.
13. How do I request a refund?
Please contact our customer service with your order number and reason for return. Refunds will be processed within 5–7 business days after receiving the returned item.
🛠 Product Care
14. How should I care for my jewelry and watches?
- Avoid direct contact with perfumes, lotions, or chemicals.
- Store your jewelry separately to avoid scratches.
- Clean gently using a soft cloth or professional cleaning solution.
- Service your watches regularly to maintain performance.
15. Do you provide repair services?
Yes, we offer professional repair and maintenance services for jewelry and watches. Contact us for a quotation.
🏢 Company Information
Company Name: Meiyu Trading (HK) Co., Limited
Address: RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen ST, Mongkok, Kowloon, Hong Kong
Email: wangbo6091@outlook.com
Tel: 97693476
💬 Still Have Questions?
If you need further assistance, our customer support team is here to help.
Reach out via Email or Phone, or follow us on social media for product updates, exclusive deals, and new arrivals.
